I paid for a stitch, but did not get my digital zipped file?Your designs are delivered instantly via instant download upon completion of your checkout. If you don’t receive your designs please email me at firstname.lastname@example.org. Your designs will then be emailed to you within 24-36 hours via zip files. Oftentimes, you will receive them much sooner. Please note that I work limited hours on the weekends and holidays in order to spend quality time with my family. So, if there is a delay in responding to you, I will answer all emails on the next business day after I receive your email.
How will I know if you post a new design?Please sign up for my newsletter. I will keep you updated on new designs coming out and for special offers.
What kind of payment(s) do you accept?PayPal.
Do you offer refunds?Due to the electronic nature of the product, it's availability for instant downoad, and the products ability to be reproduced, refunds are NOT offered. This is a FIRM policy. Please be sure of your choices prior to making your purchase. Thanks for your understanding of and cooperation with this policy.
How quickly do you respond?Please note that I work limited hours on the weekends and holidays in order to spend quality time with my family. So, if there is a delay in responding to you, I will answer all emails on the next business day after I receive your email.
How Do I know what format I need?Designs are offered in a variety of different formats. Not all formats are offered in all hoop sizes. The manual provided with the purchase of your embroidery machine should provide you with the format that works for that brand of machine. Here is a list of common machines brands and their assigned formats that are offered on Divas Doodles: .ART: Shape based, used on Bernina Artista machines and software (Available depending on size) .DST: Stitch based, used on Tajima compatible machines and software .EXP Stitch based, used on Tajima compatible machines and software .HUS: Stitch based, used on Viking/Husqvarna compatible machines and software .JEF: Stitch based, used on Janome compatible machines and software (Available depending on size) .PES: Stitch based, used on Brother/Bernina/Babylock machines and software (Available depending on size) .SHV: Stitch based, used on Husqvarna Viking Designer 1 machines .VIP: Stitch based, used on Husqvarna & Pfaff compatible software. .VP3: Shape based, used on Husqvarna 3-D design software. .XXX: Stitch based, used on Singer compatible machines and software (Available depending on size) .PDF: Viewable document based (not embroidery), used with Adobe Acrobat software (Available as instruction file on some designs)
Can I receive 2 formats with one purchase?At Divas Doodles you will receive a copy of all the formats we offer with each design purchase. The colors on my design are not like the image shown on the website? Sometimes the colors may be different from the image displayed: this is not uncommon at all due to the fact that each format has its own color palette...and they can be quite different from one format to another. Some formats once they are converted will make color adjustments. The sewing order is not affected when converting formats. I provide a PDF file that will show you a color chart and stitch order for each design. If you follow the chart provided, the design will stitch out in the appropriate colors. Many times you will substitute your own color choices to coordinate with the project you are working on.